HOTEL POLICY

  • 1. No gatherings and parties of any nature are allowed in the room. The Hotel reserves the right to evict any additional occupants in the room
  • 2. This reservation is not transferable.
  • 3. Kindly share your GST details before check out to update the invoice if required.
  • 4. We advise you to guarantee your reservation against an advance deposit of 50% after booking
  • 5. A guaranteed reservation will be held until 2000 hrs unless a late arrival is specified.
  • 6. In the unlikely event of our inability to accommodate you despite your holding a guaranteed reservation we will arrange alternate accommodation in our other property & transport you at our cost
  • 7. Foreign national are required to present their Passport and Valid Visa on arrival as their ID proof
  • 8. Indian nationals can present any one of the following ID proof- Passport, Adhaar card, Driving License or Voter ID card.
  • 9. Guest must deposit 50% advance to finalise/guarantee their reservation.
  • 10. In the event of no-show, a fee of one night’s room charge (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation or as per any revised conditions of booking as per the offer.
  • 11. Hotel reserves the right to send guests away from the Hotel due to their conduct and behaviour or for any other safety, security, medical reasons. This applies in particular, if Guests do not observe instructions given by Hotel employees, express themselves in a discriminating manner, harass or endanger other guests.
  • 12. Guests will not be permitted to compromise the health, safety and security aspects of the Hotel at any point of time.
  • 13. Guests are bound to produce an original proof of identity at the time arrival in the Hotel
  • 14. Special terms of offer will be applicable for the respective bookings and in case of conflict, the terms of such special offers will prevail.
  • 15. Guests are not allowed to bring food and beverage from outside in the Hotel or order food from outside the Hotel.
  • 16. The Hotel undertakes no liability for the shelf life of the food which is taken away to the Hotel after an event at the Hotel or taken outside the Hotel for private consumption.
  • 17. In case of conflict in the actual bill provided to you after the receipt of services, the terms of the bill will prevail
  • 18. Neatness and hygiene should be adequately maintained by the Guest. The Guest should always adhere to the safety, security and hygiene advise duly provided by the Hotel and should avoid breaching the same. The Guest will be solely responsible for any such violation if identified.
  • 19. All the assets and valuables of the Hotel should be duly maintained adequately and should not be damaged or destroyed. The Hotel has the discretion to levy any charges in future if it is proven beyond doubt that such damage/destruction to the asset of the Hotel (both movable and immovable) have been done or caused by the Guest.
  • 20. If you have any allergies, sensitivities or intolerance to, but not limited to: a particular fabric, material, cleaning product or food, it is not Hotel’s responsibility to advise Hotel management prior to arrival.
  • 21. Your valuables can be stored in your room or the hotel can store your valuables upon request. The hotel is entitled to collect a charge for storage of these items.
  • 22. In case the items you wish to store are exceptionally valuable you must notify the hotel before storing. The hotel may refuse to store this kind of valuables.
  • 23. Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. The Hotel takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises due to the acts and omissions of the guests themselves.
  • 24. Lost property found on the premises is logged and kept in a secure location for a period of One (1) month. Thereafter items are either disposed of or donated to charity. The Hotel accepts no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from rooms after check out are only held until close of business that day.
  • 25. Claimed items can be collected from the hotel with valid identification or alternatively the hotel can arrange postage on behalf of the guest at their expense.
  • 26. The Hotel is not responsible for damage or disappearance of vehicles kept in the parking area. The hotel is obliged to clearly express in the parking area that the area is not supervised and the hotel is not responsible for the property kept in there
  • 27. Valet parking is always at the Guest’s risk and advise from the Security Team needs to be strictly adhered with by the Guest at the time of checking in. Hotel will not be accountable for loss of any valuables from such parked vehicles.
  • 28. The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.
  • 29. We do our best to ensure reservation arrangements are satisfactory, however, the Hotel does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
  • 30. The transport to the airport is provided(with extra charges) as an ancillary service and the Hotel is not accountable to whatsoever happens to the guests during such transits.

GENERAL PROVISIONS

  • 1. By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel’s Standard Terms and Conditions in respect of their reservation / stay at the Hotel.
  • 2. You further agree that the General Terms and Conditions as provided on the website www.sjhotels.in shall constitute the binding agreement between yourself and SJ Hotels in relation to any and all commercial arrangement including reservation, stay, payment, usage of facilities, etc. of whatsoever nature.
  • 3. The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete
  • 4. Guest voluntarily agrees and permits the Hotel representatives to profile the guest from the public domain to ascertain the details of the guest and render adequate hospitality services to them during their stay in the hotel.
  • 5. The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
  • 6. You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation and your stay in the Hotel.
  • 7. The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.
  • 8. The Hotel does not accept any liability for any failure by the Hotel to comply with these conditions where such failure is due to circumstances beyond its reasonable control.
  • 9. If the Hotel waives any rights available to it under these conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

Privacy Policy

  • 1. This privacy policy sets out how we use and protects any information that you give us when you use this website.
  • 2. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
  • 3. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. What we collect
  • 4. We may collect the following information:
    • 1. Name and job title
    • 2. Contact information including email address
    • 3. Demographic information such as postcode, preferences and interests
  • We require this information to understand your needs and provide you with a better service, and for the following reasons:
    • 1. Internal record keeping.
    • 2. We may use the information to improve our products and services.
    • 3. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided, to do this you need to opt in for this service.
    • 4. We may contact you by email, phone, or mail.
    • 5. We may use the information to customise the website according to your interests.

Security

  • 1. We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

  • 1. A cookie is an element of data that a website can send to your browser, which may then store it on your system. We use cookies in some of our pages to store your preferences and record session information. The information that we collect is then used to ensure a more personalized service level for our users. Please be assured though that your credit card number will not be saved for security reasons. You must type the credit card number each time you make a purchase.
  • 2. You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies. As cookies allow you to take advantage of some of the Website’s essential features, we recommend that you accept cookies. For instance, if you block or otherwise reject our cookies, you will not be able to book flights or use any products or services on the Website that require you to log-in.
  • 3. This information is treated confidentially and will not be shared with anyone outside of the Company unless otherwise stated in this Privacy Policy. We will only use this information to make informed decisions regarding the purchase of online advertising. Links to other websites
  • 4. Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

  • You may choose to restrict the collection or use of your personal information in the following ways:
    • 1. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
    • 2. You may request details of personal information which we hold about you under the Data Protection Act 1998
    • 3. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Payment Terms

  • 1. Booking will be confirmed subject to realisation of advance payment for minimum one night charges.

Please contact at pride@sjhotels.in Or call us on 9668735222, 9124052093 for any assistance.